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Bookmantraa FAQ's

GENERAL

Account and Privacy

Payment Option

Shipping and Delivery Details

Right to purchase in Bookmantraa.com

 Return & Refund Policy:

 Customer Care Service

GENERAL (Top)

What is bookmantraa.com?
Ans : Bookmantraa.com is one of independent marketplace where you can buy and gain books of different subjects at unbelievably low rate with heavy discount. It has its own stock of huge inventory. Bookmantraa.com is located in 19, Ansari Road, Darya Ganj, New Delhi-110002, India. Through this platform bookmantraa has promoted is own brilliant collection of books.

Is it really true that your prices are most competitive price in global market?
Ans:
It is absolutely true that our prices are the most competitive in global market. We are globally acclaimed for our much low price than anywhere else in the world. Considering customer’s convenience as our priority, we have quoted much low price on each and every book from the huge compilation of books.

Which subject’s books are available in your site “bookmantraa.com”?
Ans:
Almost all. Awesome array of titles are included in huge compilation of books on subjects like Medical , Management, Economics, General Interest, Psychology & Education, Mathematics, Computer, Art & Designing, Social Science & Anthropology, Self - Help, Literature & Fiction, Architecture & Interior, Agriculture, Engineering, Physics & Astronomy, Biology & Chemistry, Sports, Crime & law, Environmental Science, Science & Technology, Philosophy & Religious and Other. Not only every subjects, but also books for all age are available with bookmantraa.com. What may be your age its does not matter, customers of any age can visit and gain the books of their interest for any age and any subjects.

How can I start buying book with bookmantraa.com?
Ans:
Buying book with bookmantraa.com is just simple and easier than ever before. First, you need to open an account with bookmantraa.com. Then start browsing books of your choice and requirement and add to the cart. And lastly, make the payment by choosing any method that opts for you. And consequently order will place. Book will reach to your doorstep within the scheduled time of shipping.

Account and Privacy (Top)

How do I create an account on bookmantraa.com?
Ans: Creating an account is so easy and simple with bookmantraa.com. You just need to fill your email id and relevant information like name, address and other contact details on the provided form. First, you just click sign in tab (Click Here to SignUp/Login).

What will I do if I loss/ forget password of my account?
Ans:
You need not to worry about loss/ forget password of your account. You just need to click the link as “forgotten password” and there you submit your email id. A password reminded will be send to your email id.

How can I protect my account from using by other?
Ans:
It is your responsibility to see that no unauthorized logins take place using your id and password. For this ensure that your password is kept strictly confidential. If you use a shared or public computer to shop at bookmantraa.com, you should log out (also called log off or sign out) when you´ve finished to prevent other users from accessing your personal information. If any loss is encountered by bookmantraa.com, on account of your failing to logout you will be penalized.

Is it safe to disclose our privacy on your website?
Ans: Boookmantra.com is committed to protecting your privacy. All Personal information collected is used only to provide you a more personalized shopping experience. We may use your information to time to time notify you about new features, services and special offers of our web site. We believe you´ll find it laudable and valuable. If you do not wish to receive this information, e-mail us at privacy@bookmantra.com to change your preferences.

 Does bookmantraa.com protect its customer information?
Ans:
When you place orders or access your account information, we offer the use of a secure server. The secure server software encrypts all information you input before it is sent to us. In addition, all customer data we collect is protected against unauthorized access.

How can I edit my account information?
Ans:
To change information related to your bookmantraa.com account, click the My Account tab of our website access your account by entering e-mail address and password. And edit your desired information. For any other questions related to your account management, please send e-mail to sales@bookmantra.com . When you register with bookmantraa.com you should agree to the bookmantraa.com terms and conditions.

Payment Option (Top)

What are the payment options available with you?
Ans:
We facilitate our customers with easy money management by providing convenient payment systems. We accept all major visa credit cards, master credit cards and credit cards. Our affiliation with Paypal and CC Avenue enables safe, secure & faster transactions. We also accept payment through debit card and internet banking.

Which payment cards are acceptable by you?
Ans:
We accept all VISA, Master Card, JCB Cards, American Express Bank, Diners Club Credit cards through Paypal transaction. And accept Credit Cards and Debit cards of following Banks through CC Avenue payment gateway.

  • AXIS Bank Debit Card (VISA Electron only)
  • Canara Bank Debit Card
  • Citibank Debit Card
  • Corporation Bank Debit Card (VISA Electron only)
  • Deutsche Bank Debit Card (VISA Electron only)
  • HDFC Bank Debit Card (VISA Electron only)
  • ICICI Bank Debit Card
  • Indian Overseas Bank Debit Card (VISA Electron only)
  • ING Vyasa Bank Debit Card (VISA Electron only)
  • Karur Vysya Bank Debit Card (VISA Electron only)
  • Punjab National Bank Debit Card and
  • State Bank of India Debit Card

We also accept payment through Internet Banking for the following Banks-

  • ABN AMRO Bank
  • AXIS Bank
  • Bank Of India
  • Bank Of Rajasthan
  • Citibank Bank Account Online
  • Corporation Bank
  • Federal Bank
  • HDFC Direct Pay
  • ICICI Bank
  • IDBI Bank
  • IndusInd Bank
  • Jammu & Kashmir Bank
  • Karur Vysya Net Bank
  • Kotak Mahindra Bank
  • Oriental Bank Of Commerce
  • Punjab National Bank
  • State Bank Of India
  • State Bank of Travancore
  • Union Bank Of India
  • Vijaya NetBanking
  • YES BANK

Shipping and Delivery Details (Top)

 How much are the shipping charges?
Ans:
Bookmantraa.com provides worldwideshipping absolutely free for the order amount exceeds $50.00. Thus you can get shipping free across the globe by purchasing books worth $50 and above.

How much you cost shipping charge if we ordered for item below $50?
Ans:
If your ordered amount is less than $50 within India, you would be charged $ 0.99 (approx. Rs. 50) per book as shipping charges. And if your destination place is outside India, then you will be charged with shipping fee of $7.99 on first book purchase along with $3.99 on each addition book (if any). We strongly believe in transparent trade policy and complete satisfaction of our customers. At Bookmantraa, you’ll get the most satisfying and competitive shipping charges.

Which carriers are used for shipping?
Ans:
We ensure hassle-free delivery of consignments at your desired destination. We ensure advanced delivery of consignments in seamless manner as we are using prominent C&F Companies like DHL, FEDEX, UPS, and ARAMEX etc. Backed with strong and well connected distribution network, we ensure safe, secure, and swift delivery of orders on scheduled time at your doorstep.

What is your estimated time of delivery?
Ans:
Estimated time duration of delivery of the consignment is 3 to 6 business days (it depends on the proximity of your location).

How many days you take to process the order to us?
Ans:
We usually dispatch the book within 24 hours of order receipt in business days. Exceptions may arise during Sundays/holidays. Once placed an order, we check our large inventory for the availability of the ordered books and strictly processed within the estimated time.

Do you inform the customers before dispatching the books?
Ans:
We will send an email alert to our customer with the details of order summary and the date they expect us to deliver the books. Once, the order is ready to ship, we also send an email to confirm that the desired consignments are ready to ship.

Can I track my order?
Ans:
Yes, you can track your order in two manners. After dispatching consignment, we send an email with information like tracking number and courier details. So, you may track your order in the website of the concern courier company with tracking number. Or else, you may also track your order through track your order option (show the link of track your order option), there you insert the order id in the space provided there.

Right to purchase in Bookmantraa.com (Top)

 Can I purchase book from bookmantraa.com?
Ans:
yes, any one who has a valid login ID protected by a password of your choice can purchase from bookmantraa.com. Your purchase becomes complete when you enter a valid credit Card or debit card. At the same time, we also reserve the right to cancel the order. At any point of time if bookmantraa.com understands that the order is a fraudulent one, we can cancel your order without any prior notification. You will be informed later, via e-mail, regarding the cancellation of the order.

Return & Refund Policy: (Top)

 What is your return policy?
Ans:
We accept return only when we sent any inapt item to customer or if the item gets damaged in transit. Otherwise, we don not accept return. Incase of item as not describe, we accept those item only if the condition of the book is same as it was shipped. There should be no damage. You have to accept the conditions placed by us before proceeding with the return.

What is the complaint period for the return?
Ans:
we provide complaint period of 30 days for return. If you will return the item within 30 days of order date then only you are eligible for full refund, deducting the shipping charges as applicable.

What do I do if I receive a damaged shipment or if I have a complaint about my order?
Ans:
In case of damage caused to a product during transit, we shall make arrangements to replace the damaged product. All purchases are non-returnable and non-exchangeable unless the product is damaged, defective or incorrectly shipped. Return is also acceptable if you receive an item unlike the item as described in your order confirmation email. In such cases item should be postmarked within 30 days of placing order.

Do you accept replacement or exchange of purchased item?
Ans:
We do not replace or exchange the books that once you have purchased.

Will I get a full refund for my returned item?
Ans:
We shall make full refund of book cost excluding shipping charge. Refund will be released only after the book return back to us.

How can I request for return?
Ans: You can request for returns by sending a requesting email for return of the item to our email id sales@bookmantra.com or customercare@bookmantra.com. In the email, you should describe the condition of the book in detail. We shall accept the return only if the conditions are acceptable by us as per our return policy.

How long after I submit a return will I receive a refund?
Ans:
We shall refund you the money once we receive the book that return by you.

To whom should I address to return the item?
Ans:
You should address the return copy to following address:

Bookmantraa.com
19, Ansari Road, Darya Ganj
New Delhi : 110002, India

Customer Care Service (Top)

In case of any difficulty or problem, to whom should we contact?
Ans:
In order to offer a worry free and convenient transaction, we have extremely affable, effervescent and conscientious team of Customer Care Support. Right from availability of books to the status of your order, our team provides satisfactory answers to all your queries in scheduled time frame work. They are committed to provide continuous assistance to meet your requirement. Our customer assistance team diligently works to provide efficient & timely customer support. Our cordial and experienced customer care staff is promptly available on desk to assist you with all kinds of queries pertaining to Bookmantraa. In case of any difficulty or problem, feel free to contact customercare@bookmantra.com or sales@bookmantra.com

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